Privacy Policy

Last updated July 14, 2026

This Privacy Policy explains how Question Bank ("we", "us", or "our") collects, uses, shares, and protects personal information when you use our mobile application and related services (the "Service").

1. Information We Collect

Account information: name, email address, phone number, password (stored in hashed form by our authentication provider), and profile details you choose to provide.

Profile information: optional fields such as field of study, occupation, and profile photo.

Study content: documents you upload, extracted text, generated questions, materials, test attempts, scores, and analytics derived from your usage.

Device and session information: device identifiers, device name, app version, and session tokens used to keep you signed in and enforce session limits.

Payment information: subscription status and billing metadata. Payment card details are handled by Paystack and are not stored directly by us.

Usage data: actions you take in the app, such as uploads, tests taken, and feature usage, to operate and improve the Service.

2. How We Use Information

To create and manage your account, authenticate you, and provide customer support.

To process uploaded materials and generate or extract practice questions.

To run test mode, store your answers, calculate scores, and show performance history.

To enforce plan limits, manage subscriptions, and process payments.

To maintain security, prevent fraud, and enforce our Terms & Conditions.

To improve reliability, fix bugs, and develop new features.

3. AI Processing

When you upload study materials, relevant text may be sent to AI services to extract or generate questions.

We use these tools to deliver core functionality. You should avoid uploading sensitive personal data unrelated to your study materials.

AI providers process data according to their own policies and our agreements with them.

4. How We Share Information

We share information with service providers that help us operate the Service, including hosting, authentication, payment processing, and AI processing partners.

We may disclose information if required by law, court order, or to protect the rights, safety, and security of users and the Service.

We do not sell your personal information.

Leaderboard or analytics features may show aggregated or non-sensitive performance data. Where identifiable information is shown, it is limited to what is necessary for the feature.

5. Data Retention

We retain account and study data for as long as your account is active or as needed to provide the Service.

If you delete your account or request deletion, we will delete or anonymize personal information within a reasonable period, except where retention is required by law or for legitimate business purposes such as billing records.

6. Security

We use administrative, technical, and organizational measures designed to protect your information, including encrypted connections and access controls.

No method of transmission or storage is completely secure. You are responsible for safeguarding your account credentials.

7. Your Choices & Rights

You may update profile information in the app.

You may manage upload preferences and certain app settings locally on your device.

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information.

To exercise privacy rights or request account deletion, contact us at oreoluwa.creatives@gmail.com.

8. Children's Privacy

The Service is not directed to children under 13 (or the minimum age required in your jurisdiction) without parental consent.

If you believe a child has provided personal information without appropriate consent, contact us so we can take appropriate action.

9. International Transfers

Your information may be processed in countries other than your own, including where our service providers operate.

We take steps designed to ensure appropriate safeguards when data is transferred internationally.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the "Last updated" date and may provide additional notice for material changes.

Your continued use of the Service after an update means you accept the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at oreoluwa.creatives@gmail.com.